Hôtel du Palais Biarritz in The Unbound Collection by Hyatt

General

• Pets allowed
• Non-smoking rooms
• Facilities for disabled guests
• Family rooms
• Lift
• Safety deposit box
• Soundproof rooms
• Heating
• Non-smoking throughout
• Air conditioning
• WiFi available in all areas

Activities

• Sauna
• Fitness centre
• Golf course (within 3 km) (additional charge)
• Solarium
• Spa and wellness centre
• Massage (additional charge)
• Children's playground
• Hot tub/Jacuzzi
• Hiking
• Cycling
• Hammam
• Horse riding
• Indoor pool
• Indoor pool (all year)
• Water sport facilities on site (additional charge)
• Kids' club
• Beachfront
• Beauty Services
• Facial treatments
• Waxing services
• Make up services
• Hair treatments
• Manicure
• Pedicure
• Hair cut
• Hair colouring
• Hair styling
• Body treatments
• Body scrub
• Body wrap
• Spa facilities
• Steam room
• Spa lounge/relaxation area
• Foot bath
• Spa/wellness packages
• Fitness
• Yoga classes
• Fitness classes
• Personal trainer
• Fitness/spa locker rooms
• Beach
• Temporary art galleries
• Walking tours (additional charge)
• Themed dinner nights
• Live music/performance
• Aerobics (additional charge)

Services

• Room service
• Meeting/banquet facilities (additional charge)
• 24-hour front desk
• Babysitting/child services (additional charge)
• Laundry (additional charge)
• Dry cleaning (additional charge)
• Barber/beauty shop
• Ironing service (additional charge)
• Express check-in/check-out
• Valet parking
• Currency exchange
• Car hire
• Tour desk
• Fax/photocopying (additional charge)
• Luggage storage
• Concierge service
• Shuttle service (additional charge)
• Daily housekeeping
• Strollers
• Pet basket
• Pet bowls
• Shuttle service

Food & Drink

• Restaurant
• Bar
• Breakfast in the room
• Snack bar
• Special diet menus (on request)
• Kid meals (additional charge)
• Kid-friendly buffet
• Wine/champagne (additional charge)
• Fruits (additional charge)

Internet

• Internet services
• WiFi
• Free WiFi

Outdoors

• Garden
• Terrace
• Outdoor pool
• Sun terrace
• Outdoor pool (seasonal)
• Outdoor furniture

Parking

• Parking
• Parking on site
• Private parking
• Accessible parking

Accessibility

• Wheelchair accessible
• Toilet with grab rails

Pool and wellness

• Heated pool
• Salt-water pool
• Sun loungers or beach chairs
• Sun umbrellas
• Kids' pool
• Swimming pool
• Swimming Pool

Reception services

• Invoice provided

Entertainment and family services

• Board games/puzzles
• Kids' outdoor play equipment

Safety & security

• 24-hour security
• Key card access
• Security alarm
• Smoke alarms
• CCTV in common areas
• CCTV outside property
• Fire extinguishers

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Hand sanitizer in guest accommodation and key areas
• Process in place to check health of guests
• First aid kit available
• Face masks for guests available

Physical distancing

• Physical distancing rules followed
• Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

• Use of cleaning chemicals that are effective against Coronavirus
• Linens, towels and laundry washed in accordance with local authority guidelines
• Guest accommodation is disinfected between stays
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

• Physical distancing in dining areas
• Food can be delivered to guest accommodation
• All plates, cutlery, glasses and other tableware have been sanitized