Victoria Palace Hotel

General

• Non-smoking rooms
• Facilities for disabled guests
• Family rooms
• Lift
• Safety deposit box
• Soundproof rooms
• Heating
• Non-smoking throughout
• Air conditioning
• Designated smoking area
• WiFi available in all areas

Activities

• Sauna
• Fitness centre
• Massage (additional charge)
• Beauty Services
• Facial treatments
• Make up services
• Manicure
• Pedicure
• Hair styling
• Body treatments
• Spa facilities
• Back massage
• Neck massage
• Foot massage
• Head massage
• Hand massage
• Full body massage
• Fitness

Services

• Room service
• 24-hour front desk
• Laundry (additional charge)
• Dry cleaning (additional charge)
• Express check-in/check-out
• Luggage storage
• Concierge service
• Private check-in/check-out
• Daily housekeeping

Food & Drink

• Bar
• Breakfast in the room
• Wine/champagne (additional charge)
• Coffee house on site

Internet

• Internet services
• WiFi
• Free WiFi

Outdoors

• Terrace
• Outdoor furniture

Accessibility

• Wheelchair accessible
• Toilet with grab rails
• Higher level toilet
• Lower bathroom sink

Reception services

• Invoice provided

Entertainment and family services

• Board games/puzzles

Safety & security

• 24-hour security
• Key card access
• Security alarm
• Smoke alarms
• CCTV in common areas
• Fire extinguishers

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Hand sanitizer in guest accommodation and key areas
• First aid kit available
• Face masks for guests available

Physical distancing

• Contactless check-in/check-out
• Cashless payment available
• Physical distancing rules followed
• Mobile app for room service
• Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

• Use of cleaning chemicals that are effective against Coronavirus
• Linens, towels and laundry washed in accordance with local authority guidelines
• Guest accommodation is disinfected between stays
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

• Physical distancing in dining areas
• Food can be delivered to guest accommodation
• All plates, cutlery, glasses and other tableware have been sanitized
• Breakfast takeaway containers