Hotel de la Cité & Spa MGallery

Hotel
Place Auguste Pierre Pont - 11000 Carcassonne - France Show map

10 photos

TripAdvisor Traveller Rating:

Excellent, 4.5
Based on 2174 traveller reviews

PROS

  • Close to Saint-Nazaire
  • Garden
  • Gourmet restaurant
  • Airport shuttle
  • Outdoor swimming pool
  • Some rooms have a balcony

CONS

  • Basic breakfast

Rooms and rates

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Rate per night for the cheapest room available

Available

Not Available

*Package of minimum 2 nights or more


Rate per night for the cheapest room available

Available

Amenities

Important information

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has a shuttle service and a valet service available for guests. Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Hotel Amenities and Services

General

  • Pets allowed
  • Non-smoking rooms
  • Family rooms
  • Lift
  • Safety deposit box
  • Soundproof rooms
  • Heating
  • Allergy-free room
  • Non-smoking throughout
  • Air conditioning
  • WiFi available in all areas

Activities

  • Spa and wellness centre (additional charge)
  • Massage (additional charge)
  • Hammam (additional charge)
  • Evening entertainment
  • Beauty Services
  • Facial treatments
  • Body treatments
  • Body scrub
  • Body wrap
  • Spa facilities
  • Steam room
  • Spa lounge/relaxation area
  • Spa/wellness packages
  • Back massage
  • Neck massage
  • Foot massage
  • Hand massage
  • Full body massage
  • Temporary art galleries
  • Tour or class about local culture (additional charge)

Services

  • Room service
  • Meeting/banquet facilities (additional charge)
  • 24-hour front desk
  • Laundry (additional charge)
  • Dry cleaning (additional charge)
  • Ironing service (additional charge)
  • Fax/photocopying (additional charge)
  • Luggage storage
  • Concierge service
  • Private check-in/check-out
  • Daily housekeeping
  • Pet bowls

Food & Drink

  • Restaurant
  • Bar
  • Breakfast in the room
  • Snack bar
  • Special diet menus (on request)
  • Kid meals (additional charge)
  • Wine/champagne (additional charge)
  • Fruits (additional charge)

Internet

  • Internet services
  • WiFi
  • Free WiFi

Outdoors

  • Garden
  • Terrace
  • Outdoor pool
  • Sun terrace
  • Outdoor pool (seasonal)

Parking

  • Parking
  • Private parking
  • Accessible parking

Pool and wellness

  • Pool with view
  • Heated pool
  • Shallow end
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Fence around pool
  • Swimming pool
  • Swimming Pool

Reception services

  • Invoice provided

Entertainment and family services

  • Board games/puzzles

Safety & security

  • 24-hour security
  • Key card access
  • Security alarm
  • Smoke alarms
  • CCTV in common areas
  • Fire extinguishers

Safety features

  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • First aid kit available
  • Access to health care professionals
  • Face masks for guests available

Physical distancing

  • Cashless payment available
  • Physical distancing rules followed

Cleanliness & disinfecting

  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized

Location

Area Attractions

  • 4.5 km : Carcassonne Airport (CCF)

Nearest hotels


Distances are calculated in a straight line from the property's location to the point of interest or attraction, and may not reflect actual travel distance.

Reviews



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