Hotel Villa Koegui Biarritz

General

• Pets allowed
• Non-smoking rooms
• Facilities for disabled guests
• Family rooms
• Lift
• Safety deposit box
• Soundproof rooms
• Heating
• Non-smoking throughout
• Air conditioning
• Designated smoking area
• WiFi available in all areas

Activities

• Golf course (within 3 km) (additional charge)
• Massage (additional charge)
• Hiking (additional charge)
• Cycling
• Beauty Services
• Facial treatments
• Make up services
• Manicure
• Pedicure
• Body treatments
• Spa/wellness packages
• Temporary art galleries
• Walking tours
• Bike tours (additional charge)
• Tour or class about local culture (additional charge)
• Live music/performance

Services

• Room service
• Meeting/banquet facilities (additional charge)
• Laundry (additional charge)
• Dry cleaning (additional charge)
• Ironing service (additional charge)
• Packed lunches
• Car hire
• Fax/photocopying (additional charge)
• Luggage storage
• Concierge service
• Daily housekeeping

Food & Drink

• Bar
• Breakfast in the room
• Snack bar
• Special diet menus (on request)
• Kid-friendly buffet
• Wine/champagne (additional charge)
• Fruits (additional charge)
• Coffee house on site

Internet

• Internet services
• WiFi
• Free WiFi

Outdoors

• Garden
• Terrace
• Sun terrace
• Outdoor furniture

Accessibility

• Toilet with grab rails
• Higher level toilet
• Lower bathroom sink

Pool and wellness

• Sun umbrellas

Reception services

• Invoice provided

Entertainment and family services

• Board games/puzzles

Safety & security

• Key access
• Key card access
• Security alarm
• Smoke alarms
• CCTV in common areas
• Fire extinguishers

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Hand sanitizer in guest accommodation and key areas
• First aid kit available
• Access to health care professionals
• Thermometers for guests provided by property
• Face masks for guests available

Physical distancing

• Contactless check-in/check-out
• Cashless payment available
• Physical distancing rules followed
• Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

• Use of cleaning chemicals that are effective against Coronavirus
• Linens, towels and laundry washed in accordance with local authority guidelines
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

• Physical distancing in dining areas
• Food can be delivered to guest accommodation
• All plates, cutlery, glasses and other tableware have been sanitized